FAQ’s

How does sizing work?
As all of our garments are custom made we do follow UK/USA standard sizing, however each order that is placed will require you to also enter your individual measurments. You do not need to come in store to be measured up, simply follow the instructions on the measurement guide carefully and enter them in during the order process. Please note that orders take 4 – 6 weeks to process, however if you feel that there will be any changes to your measurements during this time please mention it during the order process to enable us to accomodate for that.
Can I suggest any design changes to an outfit?

Changes can be incorporated for you. Please email xx your order reference and the suggested changes and a member of our experienced team will contact you with our recommendations. Please bear in mind any changes in design may alter the original price.

Should you have a design in mind or require a design consultation please visit our made to measure page

How long will a made to measure outfit take?
Orders usually take between 4 – 6 weeks to dispatch and Bridal oufits can take upto 8 – 12 weeks. It is important that you place your order well in advance allowing for the time to ship the item to you as well as any alterations that may need to be done during your final fittings. We understand that sometimes time is critical and we suggest that if you need your order sooner than our suggested lead times you call in store and a memeber of our team will advise you on what we can do to help.

How do I check the status of my order?
When you complete your order in store you will recieve an order confirmation with a reference. You can then email us with this reference or alternatively you can call xxx quoting the reference and a member of our team will be happy to assist you.

Do you deliver to my country?
We recommend that where possible you come in store for the final fitting and any alterations. We can also arrange delivery to many places including UK, Europe and other international destinations. Please contact us to see if we deliver to your country.

Advertisements